Useful information before your appointment:
1.Patients under the age of sixteen must bring with them a chaperone, ie.Parent, guardian or friend over the age of eighteen.Patients of any other age are welcome to bring a chaperone if they wish.
2.As traditional Osteopaths we know that even if your pain is in the middle of your back, the problem could be arising from your low back or even as a result of a leg length discrepancy. Therefore we generally request patients to undress to their underwear so a full examination can be made. If you are concerned by this a bikini or swimming trunks are fine but please make any concerns known to your Osteopath on arrival.
3.As Registered Osteopaths we are recognised by most Medical Insurance Companies. All policies vary in the small print but as a general rule contact your insurance company and confirm their requirements before booking your first appointment. Some require a GP referal letter before they will pay. With the exception of BUPA we require patients to pay us and then subsequently claim from their insurance as appropriate.
4.If you are insured by BUPA, once they have agreed to pay for your treatment, they will give you a reference number. If you bring the claim reference and your membership number with you we can then claim on your behalf.
5.Parking at the Dairy House Farm is reserved for patients.
6.Once an appointment has been made we require a 24 hour cancellation period, otherwise a full fee will be charged.
Osteopathic notes will be made on all patients attending the clinic – legally we are required to keep all notes on minors, under the age of 18, until their 25th birthday. All other notes will be kept fpr 15 years and then incinerated.
All our notes are kept as “Paper records”which are not entered digitally. These are stored at the clinic under lock and key. Any letters written about patients are printed and then deleted from the word processor.
All requests for copies of notes should be sent to Mr Culling at the Dairy Address above.
Mr Culling is the “Data Manager” and registered with the “Information Commissioners Office”